Two Amazon-owned companies team up on package-free returns … – The Business Journals

Anne Stych, Staff Writer, Bizwomen
Jan 17, 2023, 9:31am EST
Joel Cada – ZapposForGood
Customers can now return Zappos purchases at Whole Foods.

Amazon-owned Zappos and Whole Foods are teaming up to make returning online purchases from the shoe and clothing company easier.
The label-free, box-free return service is now available at Whole Foods Market stores nationwide.
“Being a customer-first company is in Zappos’ DNA,” said Scott Schaefer, CEO,, saying the online retailer has found “a natural partner in Whole Foods Market” for saving customers time and hassles.
Amazon (Nasdaq:AMZN) acquired Zappos, now headquartered in Las Vegas, in 2009 for $1.2 billion. The online retail giant bought Austin, Texas-based Whole Foods in 2017 for $13.7 billion.
Much like with Amazon’s returns partnership with Kohl’s (NYSE:KSS), launched in 2019, customers can return Zappos items to Whole Foods without boxing them or preparing a shipping label, dropping them at the customer service desk or return kiosk using an online code generated on the Zappos app. Kohl’s saw a foot traffic boost when it started accepting Amazon returns.
Whole Foods Market CEO Jason Buechel earlier this week unveiled the grocery chain’s 10-year vision at a quarterly town hall meeting.
“Over the next decade, Whole Foods Market will grow by increasing and investing profits strategically while focusing on four clear priorities: Creating the best customer experience in stores and online, investing in team member growth and happiness, delivering exceptional business performance and expanding reach to serve customers in new ways,” he said.
Whole Foods Market has 534 stores across the U.S., Canada and UK, most recently adding its newest store at One Wall Street in New York City.
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Caret, who is from Derby, began her climb of the aerospace ranks at Boeing in Wichita.
She joined Neiman Marcus in 2018 following leadership roles at retailers including Sephora and Louis Vuitton.
The founder of Hatch, a maternity brand with celebrity fans including Meghan Markle, will lead operations.
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